Our Vision, Mission and Values

Our vision, mission, and values are the foundations and the future of BUUK.

They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.

Values that connect us all.
Here’s what we stand for.

Our company values are the foundations and the future of BUUK.
They are what we stand for, how we live and work, where we are going and how we’ll get there.

The Vision

Be the leading utility partner to
accelerate the UK towards net
zero for all our customers.

The Mission

Making lasting connections with our
customers to improve their lives.

The Values

BE BALANCED,
BE FAIR

  • We maintain a balance between work and personal life
  • We care for and respect each other
  • We advocate for equity, diversity, and inclusion in all we do
  • We support each other to be consistent in how decisions are made

BE BETTER
EVERY DAY

  • We understand how our role contributes to the company’s success
  • We see the value in our career at BUUK
  • We innovate to take opportunities and solve problems
  • We learn and grow from our mistakes

BE A CUSTOMER
CHAMPION

  • We care for all our customers (internal and external)
  • We focus on the customer journey making each and every interaction as easy and enjoyable as possible

BE ENVIRONMENTALLY
ACCOUNTABLE

  • We respect the environment when making decisions
  • We choose to be responsible
  • We understand that caring for others requires us to care for the environment

BE SAFE,
BE WELL

  • We get home safe and well every day
  • We own our decisions to always be safe
  • We demonstrate care by looking after ourselves and those around us
  • We voice any concerns

BE
TRUSTED

  • We do the right thing, not just
    the easy thing
  • We take responsibility
  • We uphold honesty, integrity and fairness