Our Vision, Mission and Values
Our vision, mission, and values are the foundations and the future of BUUK.
They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.
Values that connect us all.
Here’s what we stand for.
Our company values are the foundations and the future of BUUK.
They are what we stand for, how we live and work, where we are going and how we’ll get there.
The Vision
Be the leading utility partner to
accelerate the UK towards net
zero for all our customers.
The Mission
To earn customer loyalty and drive business growth by providing consistently excellent service.
The Values
BE CUSTOMER FOCUSED
- We listen to our customers and act on what they tell us
- We innovate to take problems and effort away from our customers much better than our competitors
- Our decisions are based upon what is right for the customers in front of us
BE ENVIRONMENTALLY
ACCOUNTABLE
- We respect the environment when making decisions
- We choose to be responsible
- We understand that caring for others requires us to care for the environment
BE SAFE,
BE WELL
- We demonstrate care by looking after ourselves and those around us
- We keep ourselves safe and well every day
- We voice concerns, and apply learning
BE
TRUSTED
- We keep our promises
- We do the right thing, not just the easy thing
- We are honest, decent, respectful and balanced
“I love the BUUK
culture.”
We share a sense of mutual respect and
belonging, which underpins our culture and
creates a supportive environment where
everyone belongs.
“I can be myself
at work.”
Different people bring different
experiences, skills and perspectives to
work, making us all stronger.
“Safety and wellbeing
are important”
Work Safe Home Safe is a big part of our
Be Safe Be Well company value. Looking out
for ourselves, our colleagues, our
communities, and our customers is a shared priority.
“We’re making a
big difference.”
We are environmentally accountable and are
delivering a green revolution for UK housing
and sustainable communities, taking us
closer to net zero every day.