Our Vision, Mission and Values

Our vision, mission, and values are the foundations and the future of BUUK.

They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.

Values that connect us all.
Here’s what we stand for.

Our company values are the foundations and the future of BUUK.
They are what we stand for, how we live and work, where we are going and how we’ll get there.

BUUK Values

The Vision

Be the leading utility partner to
accelerate the UK towards net
zero for all our customers.

The Mission

To earn customer loyalty and drive business growth by providing consistently excellent service.

The Values

BE CUSTOMER FOCUSED

  • We listen to our customers and act on what they tell us
  • We innovate to take problems and effort away from our customers much better than our competitors
  • Our decisions are based upon what is right for the customers in front of us

BE ENVIRONMENTALLY
ACCOUNTABLE

  • We respect the environment when making decisions
  • We choose to be responsible
  • We understand that caring for others requires us to care for the environment

BE SAFE,
BE WELL

  • We demonstrate care by looking after ourselves and those around us
  • We keep ourselves safe and well every day
  • We voice concerns, and apply learning

BE
TRUSTED

  • We keep our promises
  • We do the right thing, not just the easy thing
  • We are honest, decent, respectful and balanced